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GWP Promotion FAQs - July 2026

How do I get the free gift?

Spend the amount$149 or over in a single order during the promotion period and make sure the gift is in your cart when you check out. If it's showing in your order confirmation, it's on its way with your order.

The gift didn't add to my cart - what do I do?

Contact us at hello@petiteskinco.com before you complete checkout and we'll sort it. We can't add gifts to orders after they've been placed, and gifts aren't sent separately, so it's worth the quick check before you pay.

I forgot to add the gift and already ordered. Can you send it?

We're sorry, no. The gift has to be in your cart at checkout. It can't be added afterwards or posted on its own. It's the one rule we can't bend, because it's how the offer stays free.

Does the order amount include shipping or gift cards?

NoI🎉

No, it's your order subtotal after any discount codes are applied, excluding shipping and gift card purchases. So if a discount code takes your order under $149, the gift no longer qualifies.

What is the FREE Gift

The Free Gift is our super practical yet super cute Petite Skin Co. Hydration Cup.

Valued at $55 and Free with orders $149 and over.

How do I claim my FREE Gift?

Spend $149 or more to receive a free gift 🎁

Your free gift must be added before checkout, as we can't add gifts to completed orders.

Can I use a discount code and still get the gift?

Yes, as long as your order is still $149+ after the discount is applied.

How much is shipping?

📦 $10 Flat Rate Standard

⚡ $15 Express

🚚 FREE Shipping on AU orders $149 and over

International: Calculated at checkout.

I Ordered Before The Promotion started Can I Receive The Free Gift?

Unfortunately, sale prices can't be applied to orders placed before the sale begins.As many of our products sell quickly during promotions, we're unable to cancel and reprocess orders once they're placed.

What if the gift runs out?

Gifts are strictly while stocks last, so the promotion may end before the promotion period stated. Occasionally we'll substitute a gift of equal or greater value.

How can I contact support?

Reach us Monday-Friday at support@example.com or through the contact form. We typically reply within 24 hours.

I'm returning part of my order. Do I keep the gift?

If your refund takes the order below $149, you will be asked for the gift to be returned unused, or deduct its value of $55 from the refund. Your rights under Australian Consumer Law aren't affected.