Accessibility Statement

Petite Skin Co. is committed to making our website usable for as many people as possible, including those who rely on assistive technology. We want every parent to be able to read about our products, understand what's in them, and complete a purchase without barriers.

This statement explains where we're at, what we're doing, and how to reach us if something isn't working for you.

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the internationally recognised benchmark for web accessibility. These guidelines are referenced by the Australian Human Rights Commission as the practical standard for meeting obligations under the Disability Discrimination Act 1992 (Cth).

We consider our website to be partially conformant with WCAG 2.1 AA. "Partially conformant" means most of the site meets the standard, but some content does not yet fully meet it. We're actively working to close those gaps.

What we've done

We design and maintain our site with accessibility in mind. Steps we take include:

Using clear page structure and headings so content can be navigated logically
Writing descriptive text for images so they make sense when read aloud
Maintaining readable colour contrast between text and backgrounds
Supporting keyboard navigation, so the site can be used without a mouse
Labelling forms and buttons so they work with screen readers
Allowing text to be resized and the page to be zoomed without breaking the layout
Testing against current browsers and assistive technologies, and reviewing the site regularly as we make changes

Known limitations

We're honest about where we're not there yet. We're aware of the following:

Third-party content. Some features on our site are provided by external tools, for example, our customer review display, social media embeds, and certain checkout and analytics elements. These are partly outside our direct control, and they don't all fully meet the standard. We raise issues with our providers and update or replace tools where we can.
Ongoing improvements. As we add new pages, products, and features, some may not meet the standard immediately. We review and correct these as part of our regular site maintenance.

If you come across something we haven't listed here, please tell us — it genuinely helps us fix it.

If something isn't working for you

If you have trouble accessing any part of our website, or you'd like information or help completing an order in a different way, contact us and we'll help directly:

Email: hello@petiteskinco.com]
We aim to respond within [5] business days.

If you're contacting us about an accessibility issue, it helps to include the page address (URL), what you were trying to do, and the device, browser, or assistive technology you were using. None of that is required, reach out however suits you.