Standard
* FREE for orders $120 and over
$12 Flat rate for orders under $120
Most arrive within 3-10 business days
Please allow additional 3 Business Days for dispatch during EOFY sale.
Express
$8 for orders $120 and over
$15 for orders under $120
Most arrive within 2-4 business days
Please allow additional time during December
There is no guarantee of delivery in time for Christma
International Shipping
Standard
Calculated at checkout
Delivery estimates should be used as a general guide only.
Please bear in mind that:
- restrictions and capacity constraints are causing delays in most countries
- some countries are not currently accepting parcels
- items may be held longer than usual by Australian and overseas customs authorities
- all estimates are for metro destinations – items sent to regional and rural locations will likely take longer
- UK customers - prior to ordering please see attached information on VAT and duties payable. These fees are NOT included in our prices. https://www.gov.uk/goods-sent-from-abroad/tax-and-dutyYou will be contacted by our customer service department to confirm that you are aware of these fees and are prepared to pay them.
Please note: Please check all import fees you may incur prior to ordering. Orders sent to International countries may incur additional tax and/or customs charges upon arrival into your country.
To find out where your order is at any time,
1) Enter the tracking code sent to you by Petite Skin Co. and Australia Post into https://auspost.com.au/mypost/track/#/search
2) If it says your order has been delivered but you don't have it,
a). check your letterbox or any safe place it could be left.
b). check with your partner/neighbour in case they have signed for it and forgotten about it.
c). check your order email to confirm you have entered the correct address
3) If your order has gone missing,
a). contact Australia Post directly as once it leaves us, they will know much more about where it will be.
b). If you have no success with Australia Post then contact hello@petiteskinco.com with your order name and number and we will track it for you.
We ship orders daily, so it's an easy fix if it hasn't already been sent out. Send an email to hello@petiteskinco.com as soon as you want to change your order and we'll do our best to accommodate those changes.
Once an order has been dispatched please see here for instructions on how to redirect your order via Australia Post
We ship orders daily, so it's an easy fix if it hasn't already been sent out. Send an email to hello@petiteskinco.com as soon as you want to change your order and we'll do our best to accommodate those changes.
Once your order has been dispatched we are unable to cancel your order. Once you have received your order, we ask you to return the entire order with unopened packaging at your expense. Please contact hello@petiteskinco.com for further instructions.
