Skip to main content

Frequently Asked Questions

Shipping

Shipping within Australia

Standard

 FREE for orders $100 and over

Australia Post Rates for orders under $100

Most arrive within 3-10 business days* 

 * Due to Covid-19, orders may take longer than normal

Express

$10 for orders $100 and over

Australia Post Rates for orders under $100

Most arrive within 2-4 business days

 ** Due to Covid-19, order may take longer than normal

Imperfect Cases

* Please note:  Due to packaging dimensions, shipping fees for Imperfect cases is calculated at checkout.  They are not included in free shipping offer.   


International Shipping

Standard 

$30 for all orders $75 and over

10-18 Business Days 

Express 

$40 for orders up to $150- 7-12 Business Days

$60 for orders $150+ 7-12 Business Days


New Zealand

$12 for orders $100 and over

International Delivery Updates

Delivery estimates should be used as a general guide only. 

Please bear in mind that:  

  • restrictions and capacity constraints are causing delays in most countries
  • some countries are not currently accepting parcels
  • items may be held longer than usual by Australian and overseas customs authorities
  • all estimates are for metro destinations – items sent to regional and rural locations will likely take longer
  • UK customers - prior to ordering please see attached information on VAT and duties payable.  These fees are NOT included in our prices.  

    https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

    You will be contacted by our customer service department to confirm that you are aware of these fees and are prepared to pay them.


Please note:   Please check all import fees you may incur prior to ordering. Orders sent to International countries may incur additional tax and/or customs charges upon arrival into your country. 

Tracking Your Order

To find out where your order is at any time,

1) Enter the tracking code sent to you by Petite Skin Co. and Australia Post into https://auspost.com.au/mypost/track/#/search

2) If it says your order has been delivered but you don't have it,

   a).  check your letterbox, other parcels you've had delivered or any safe place it could be left.

  b).  check with your partner/neighbour in case they have signed for it and forgotten about it.

  c).  check your order form to confirm you have entered the correct address

3)  If your order has gone missing,

   a). contact Australia Post directly as once it leaves us, they will know much more about where it will be.

  b). If you have no success with Australia Post then contact         hello@petiteskinco.com with your order name and number and we will track it for you.   

Changing delivery Address

We ship orders daily, so it's an easy fix if it hasn't already been sent out.  Send an email to hello@petiteskinco.com as soon as you want to change your order and we'll do our best to accommodate those changes

I want to change or cancel my order?

We ship orders daily, so it's an easy fix if it hasn't already been sent out.  Send an email to hello@petiteskinco.com as soon as you want to change your order and we'll do our best to accommodate those changes

Covid-19 Update

Our warehouse is not currently impacted by Covid-19 restrictions.  For Australian and International orders, please see Australia Post Links below.  

Australia:  https://auspost.com.au/service-updates/domestic-service-updates

International:  https://auspost.com.au/service-updates/international-service-updates

Returns and Refunds

30 Day Money Back Guarantee

We offer a 30 day money back guarantee if for ANY reason you are not happy with your Petite Skin Co. products. 

 All you have to do is email hello@petiteskinco.com within 30 days of receiving your products and we will do everything we can to resolve any issues. 

 We will then ask that you return the product via Registered post at your expense. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at hello@petiteskinco.com along with photos of the damaged item.  

Your Cart

Your cart is currently empty.
Click here to continue shopping.
Thanks for contacting us! We'll get back to you as soon as possible. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart