SAME DAY DISPATCH when you order before 11am (AEST) Monday to Friday.
Most arrive within 3-4 business days*
FREE for orders $60 +
$10 for orders under $60
* Due to Covid-19, order may take up to 6 business days to arrive
Most arrive within 2 business days**
$5 for orders $60+
$15 for orders under $60
** Due to Covid-19, order may take up to 3 business days to arrive
AUSTRALIA POST LATEST DELIVERY INFORMATION
$10 Standard 7-12 business days
$20 Express 5-8 business days
Standard - 10-18 Business Days *
$30 for all orders $60+
Express - 7-12 Business Days*
$40 for orders up to $150
$60 for orders $150+
Delivery estimates should be used as a general guide only. Please bear in mind that:
- restrictions and capacity constraints are causing delays in most countries
- some countries are not currently accepting parcels
- items may be held longer than usual by Australian and overseas customs authorities
- all estimates are for metro destinations – items sent to regional and rural locations will likely take longer
UK customers - prior to ordering please see attached information on VAT and duties payable. These fees are NOT included in our prices.
You will be contacted by our customer service department to confirm that you are aware of these fees and are prepared to pay them.
* Due to Covid-19, order may take longer than normal to arrive
Please note: Please check all import fees you may incur prior to ordering. Orders sent to International countries may incur additional tax and/or customs charges upon arrival into your country.
To find out where your order is at any time,
1) Enter the tracking code sent to you by Petite Skin Co. and Australia Post into https://auspost.com.au/mypost/track/#/search
2) If it says your order has been delivered but you don't have it,
a). check your letterbox, other parcels you've had delivered or any safe place it could be left.
b). check with your partner/neighbour in case they have signed for it and forgotten about it.
c). check your order form to confirm you have entered the correct address
3) If your order has gone missing,
a). contact Australia Post directly as once it leaves us, they will know much more about where it will be.
b). If you have no success with Australia Post then contact firstname.lastname@example.org and we will track it for you.